Automated Phone Ordering

Your Customers Are Calling.
Are You There?

Let your shoppers browse, build a cart, and pay — entirely over the phone. No smartphone needed. No staff required. Built for your community.

Always On
Orders taken around the clock, every day except Shabbos & Yom Tov
Trusted by kosher grocery, Judaica, and specialty retailers across Boro Park · Lakewood · Monsey · Williamsburg
The Problem

Every Missed Call Is a Lost Order

Your customers can't order online — so they call. But calls don't scale.

📞

Phones That Ring Off the Hook

During your busiest hours, customers get busy signals or hold music. They hang up. They don't call back.

📋

Staff Who Take Orders By Hand

Every phone rep writes orders, reads back totals, makes mistakes — and clocks out at 5 PM.

📬

Voicemails You Get to Tomorrow

An unanswered voicemail from 7 PM is a customer who drove to a competitor by 9 AM.

You built a great store. You shouldn't lose sales because of a telephone.

The Solution

Automated Phone Ordering,
Built for Your Community

Dial to Order answers every call, every time — guiding customers through your full catalog from start to finish.

1
Customer calls your number
Your existing store number rings into Dial to Order. The system answers in seconds, in the customer's preferred language.
2
Customer builds their cart
Three ways to shop — by item code, category browse, or voice search. Works for first-timers and regulars alike.
3
Order confirmed, payment processed
The customer pays by phone or on account. You get the order in your system. No staff involved.
🔢
Item Code Ordering
Regulars punch in codes directly. Lightning fast for customers who know your catalog.
📂
Category Browse
New customers navigate your departments by pressing numbers. Familiar, guided, foolproof.
🎙
Voice Search
"Do you have chalav Yisroel cream cheese?" — the system finds it. No code needed.
Features

Everything Your Store Needs.
Nothing You Don't.

Built from the ground up for community retail — with the details that matter to your customers.

🕍
Shabbos Mode
Automatically suspends ordering from candle lighting through Havdalah. Configurable for Yom Tov. No manual switching required.
Community-first
💬
SMS Ordering
Customers with basic text messaging can order, confirm, and track deliveries. No app, no data plan required.
👤
Caller Profiles
Returning customers are recognized by phone number. Address, payment, and past orders on file. Reordering takes under a minute.
🛒
Shopify Sync
Your catalog, inventory, and pricing stay in sync. Orders drop directly into your Shopify dashboard. No double-entry.
🌐
Multilingual by Default
English, Yiddish, and Hebrew — customers choose at the start of every call. Add-on languages available.
Community-first
📊
Real-Time Dashboard
Track call volume, order completion rates, cart abandonment, and revenue — all in one place.
Pricing

Simple Pricing. No Hidden Fees.

Every plan includes setup support and Shabbos mode. 30-day free trial on all plans.

Starter
$99 /mo
500 included minutes · $ 0.08/min overage
  • Item code ordering
  • Caller profiles
  • Shabbos mode
  • English only
  • SMS ordering
  • Shopify sync
Start Free Trial
Pro
$449 /mo
4,000 included minutes · $ 0.04/min overage
  • Everything in Growth
  • Priority support
  • Custom integrations
  • Dedicated account rep
  • Call recording archive
  • Multi-location
Start Free Trial

$299 one-time setup fee. Cancel anytime.

Interactive ROI Calculator

What Your Phone Orders Actually Cost You

Enter your store's real numbers below. Every figure updates instantly so you can see exactly where your money goes — and what you would save.

Your Store's Numbers
Staffing & Wages
$
Per hour, per representative
#
How many take orders by phone
hr
Hours phone staff work daily
d
Excluding Shabbos & Yom Tov
Fulfillment Staff
#
Staff packing & processing orders
$
Per hour, per fulfillment worker
min
Pick, pack & prepare one order
hr
Hours fulfillment staff work daily
Order Details
min
From answer to order complete
#
After-hours or unanswered calls
$
Average $ per customer order
$
Your chosen subscription tier
📞
Current Setup
Human phone representatives
Max simultaneous ordersat any given moment
3
one per rep on the phone
Max orders per dayphone staff capacity only
120
phone orders (hard ceiling)
Max orders fulfilled/daylimited by fulfillment team
240
orders processed & packed
Effective capacitylower of phone or fulfillment
120
orders/day actual ceiling
Ordering hours availablewhen customers can call
8
hrs/day (staff hours only)
Total monthly staff costphone reps + fulfillment
$22,656
per month in wages
🤖
With Automated System
IVR handles ordering — your team fulfills
Max simultaneous ordersat any given moment
Unlimited
no phone bottleneck
Max orders received/dayIVR capacity
Unlimited
24 hrs, no ceiling
Max orders fulfilled/dayyour same fulfillment team
240
orders/day (same team)
Effective capacityonly limit is fulfillment
240
orders/day — grow by adding fulfillment
Ordering hours availablewhen customers can call
24
hrs/day excl. Shabbos
Total monthly staff costfulfillment only, no phone reps
$12,288
per month in wages

Order Capacity Comparison

How many orders each system can handle per day

Phone / Intake Capacity
📞 Current (phone reps)
120 orders/day
120
🤖 Automated (IVR)
Unlimited
Fulfillment Capacity (same team both scenarios)
📦 Current fulfillment
240 orders/day
240
📦 IVR fulfillment
240 orders/day
240
Effective Daily Ceiling
📞 Current ceiling
120 orders/day
120
🤖 IVR ceiling
240 orders/day
240

Monthly Cost Breakdown

Every dollar compared side by side

Cost ItemCurrent SetupAutomated System
Phone representative wages
3 reps × $18/hr × 8hr × 24 days
$10,368$0
Fulfillment staff wages
4 staff × $16/hr × 8hr × 24 days
$12,288$12,288
Voicemail processing time
15 VMs/day × 10 min × $18/hr × 24 days
$1,080$0
Orders lost to busy signal
Est. 10% of phone capacity × avg order value × 24 days
$10,080$0
Order errors & re-processing
~5% error rate, ~$8 cost per error
$1,152~$30
Platform subscription
Automated system monthly fee
$229
Total Monthly Cost$34,968$12,547
💰 Monthly savings switching to automated system$22,421 / month
Your bottom line, simplified
What you save every month, every year, and your break-even point on setup cost
$22.4kSaved per month
$269.1kSaved per year
<1 dayBreak-even on setup fee

All calculations are estimates based on the values entered above. Lost order revenue assumes 10% call abandonment during staff hours. Error cost assumes 5% human error rate at $8 per correction. Fulfillment capacity assumes equal productivity under both systems. Actual results will vary.

Social Proof

What Store Owners Are Saying

Early results from our community of retailers.

"

I had two people doing nothing but answering phones on Sundays. Now it's just the system — and it never takes a sick day.

Moshe F.
Owner · Boro Park, Brooklyn
"

My customers actually prefer it. They call at 11 PM when they remember what they need. Orders are waiting for me in the morning.

Yossi B.
Owner · Lakewood, NJ

Ready to Stop Losing Sales After Hours?

Set up takes less than a week. Your catalog syncs automatically. Someone always answers.